Privacy Policy

North Bay Landscape & Design LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including when it comes to phone calls and text messages. This policy applies to our website (northbaylandscape.net), our AI receptionist and phone communications, and our text messaging (SMS) program.

Information We Collect

We collect information you provide directly to us, such as when you request a quote, book an appointment, call or text us, or fill out a form on our website. This may include your name, mailing and service address, phone number, email address, and details about the services you're interested in. We also collect basic website usage information (such as pages visited and browser type) through standard analytics tools.

How We Use Your Information

We use the information we collect to provide and schedule services, prepare quotes and invoices, respond to your questions, communicate with you by phone, email, or text about your service requests and appointments, and improve our website and services. Phone calls to our business may be answered by an AI-powered receptionist and may be recorded to help improve service quality.

Text Messaging (SMS)

When you provide us your mobile phone number — through our website, over the phone, or when requesting or booking services — you consent to receive text messages from North Bay Landscape & Design LLC, such as appointment confirmations and reminders, scheduling updates, quotes, invoices, and replies to your inquiries. Message frequency varies; message and data rates may apply.

We collect and use your phone number, name, and related service information to send these messages and to respond to you. We protect this information using the administrative, technical, and physical safeguards described in this policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared with any third parties.

You can opt out of text messages at any time by replying STOP to any message from us. Reply HELP for assistance, or contact us at (732) 908-2926 or northbaylandscapeanddesignllc@gmail.com. For full messaging terms, see our Terms of Service.

Cookies and Website Data

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect some website features.

How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate our business (such as scheduling and payment platforms), and as required by law. As noted above, mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for their marketing or promotional purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may opt out of text messages at any time (see above), unsubscribe from marketing emails using the link provided in those emails, and contact us directly to ask what information we have on file or to request corrections.

Children's Privacy

Our website and services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.

Contact Us

North Bay Landscape & Design LLC
1603 North Bay Ave, Toms River, NJ 08753
Phone: (732) 908-2926
Email: northbaylandscapeanddesignllc@gmail.com