Privacy Policy

North Bay Landscape & Design LLC respects the privacy of our customers and is committed to protecting the personal information provided to us.

Information We Collect

We may collect personal information including your name, phone number, email address, service address, billing information, service history, estimates, invoices, appointment information, and information you provide when communicating with us by phone, email, text message, website forms, or other methods.

How We Use Your Information

We may use your information to:

• Provide and manage landscaping and property-maintenance services.
• Prepare estimates, schedule appointments, and communicate service updates.
• Send invoices and process payments.
• Respond to customer questions and requests.
• Maintain customer and service records.
• Send appointment reminders, scheduling notifications, service updates, invoice or payment information, and other communications related to our services.
• Send promotional or marketing communications when permitted.

Phone calls to our business may be answered by an AI-powered receptionist and may be recorded to help improve service quality.

Text Messaging and SMS

By providing your phone number and consenting to receive text messages from North Bay Landscape & Design LLC, you may receive text messages regarding estimates, appointments, scheduling, service updates, invoices, payments, customer support, and other communications related to our services.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact North Bay Landscape & Design LLC.

Information obtained through SMS/text messaging, including your phone number and messaging consent, will be used to provide the communications and services described above.

SMS consent and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

How We Share Information

We may share personal information with service providers that help us operate our business, such as customer-management, payment-processing, communications, scheduling, accounting, and technology providers, when necessary to provide our services.

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.

We do not sell customers’ personal information.

Data Security

We take reasonable administrative and technical measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Choices and Rights

You may contact us to request that we update or correct personal information we maintain about you or request deletion where applicable.

You may unsubscribe from marketing emails using the unsubscribe instructions provided in those communications.

You may opt out of SMS communications at any time by replying STOP.

Third-Party Services

We may use third-party platforms and service providers to operate our business, communicate with customers, process payments, and manage customer information. These providers may process information as necessary to provide their services to us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

North Bay Landscape & Design LLC
Phone: 732-908-2926
Email: northbaylandscapeanddesignllc@gmail.com